Return & Refund Policy
At Luvz Disposable, your satisfaction matters. While all sales are final due to the nature of our products, we’re committed to making things right if there’s an issue with your order.
🔁 All Sales Are Final
Due to health, safety, and compliance regulations, we do not accept returns on any THC disposable products — opened or unopened.
✅ Refunds & Replacements
We offer refunds or replacements only in the following cases:
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You received the wrong item
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Your product arrived damaged or defective
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Your order was never delivered
To qualify for a refund or replacement:
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Contact us within 48 hours of delivery
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Provide your order number and clear photos of the issue (e.g., damaged or incorrect product)
After reviewing your case, we may:
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Send a replacement (at no extra charge)
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Issue a refund via your original payment method
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Offer store credit
🚫 No Refunds If:
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The product was used or tampered with
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The issue was reported after 48 hours of delivery
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You entered an incorrect delivery address and the order was lost
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You changed your mind after receiving your item
📦 Lost or Stolen Packages
We are not responsible for packages marked as “delivered” by the carrier. If your tracking shows delivery but you didn’t receive it, please contact the delivery service directly. That said, let us know — we’ll do our best to help where we can.